Shipping, Refund, and Return Policy
Effective Date: December 2024
1. Shipping Policy
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Order Processing:
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Orders are processed within 1-3 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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Shipping Rates & Delivery:
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Shipping is free on all orders.
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Estimated delivery time: 1-4 weeks. Delivery times may vary depending on the destination.
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Tracking Information:
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Once your order is shipped, a tracking number will be emailed to you.
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International Shipping:
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Shipping is free for international orders; however, customers are responsible for any customs duties, taxes, or fees applicable in their country.
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Lost or Delayed Packages:
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We are not responsible for delays caused by shipping carriers. If your package is lost, please contact us for assistance.
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2. Return & Refund Policy
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Eligibility for Returns & Exchanges:
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Returns are accepted within 30 days of purchase.
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Items must be:
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Unused, unwashed, and in original condition.
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In the original packaging, including tags, if applicable.
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Non-Returnable Items:
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Digital products, eBooks, or downloadable content.
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Life coaching or therapy sessions, once booked or attended.
How to Request a Return:
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To initiate a return or exchange, please contact us with your order number and details. We will provide you with further instructions.
Refund Process:
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Refunds will be issued to the original payment method once we receive and inspect the returned item.
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Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent).
Exchanges:
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If you wish to exchange an item, please indicate the desired replacement product when initiating your return. Exchanges are subject to availability.
Damaged or Defective Items:
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If your item arrives damaged or defective, contact us. Please provide a photo of the issue for faster processing.
3. Contact Us
For any questions or assistance, please contact us.